Approaching the Client

Approaching the Client (Module 9)

This module looks at ‘how to’ break the ice with the client or potential client, whether it be at his office, in your store, at a trade show booth or during a networking or formal dinner function. There is a saying “You don’t get a second chance to make a first impression.” This module will show how to quickly open a meaningful rapport building conversation with present and potential clients.

Upon completion the students will be able to:

Build and utilise rapport building approaches utilizing the four approaches:

– The Courtesy Approach
– The Focus Approach
– The Main Benefit Approach
– The Whole Story Approach

Build several approaches to be used in the workplace during “on the job training”