Building Your Relationship Skills (Module 8)
Building Your Relationship Skills (Module 8)
One to one rapport and relationship development skills coupled with a good Emotional Intelligence base is key to Managing Complex Business Relationships. This module teaches and reminds participants of the basic skills of developing rapport with other people. Exploring why Emotional Intelligence and awareness of group dynamics is vital, allows for a more granular outlook on “long-term” sales cycles and decision-making process. It also makes the group aware of what is termed Emotional Intelligence. It provides each participant with a brief assessment tool that can be used to benchmark where they are at in reference to social and communication skills, as well as the level of processing abilities and Emotional Intelligence. Most importantly, Module 8 helps the participants take control of their own development with their own plan of “self learning” in reference to Emotional Intelligence and rapport building skills.