Handling Incoming Telephone Calls

Handling Incoming Telephone Calls (Module 11)

Every person who answers the telephone needs to be an effective receptionist – including the salesperson! This module is about the etiquette of handling incoming telephone inquiries. The professionalism of a company, department or even a home is often judged by the telephone manners of those who answer the phone.

Upon completion the students will be able to:
• Come across professionally on the phone and establish a professional greeting for all calls
• Effectively turn a price enquiry into a visit, and appointment or a sale.
• Practise the do’s and don’ts of message taking