Winning With Super Service
Winning With Super Service (Module 14)
“If you Talk the Talk – then you need to Walk the Walk.” 14% of clients do not come back due to unadjusted complaints and 68% do not come back due to Indifferent Attitude of Management and Staff. The key to marketing from the inside out begins deep inside a business with the attitudes of management and staff. In module 14, sales professionals are trained to harness the “power of team” and how to personally “blow the customer’s mind” with exceptional customer service. Several real life super service examples will be utilised to illustrate dozens of down to earth, easy to implement “do its” that keep customers for a lifetime. An attitudinal adjustment plan is developed along with a service strategy that guarantees positive results. By building your own service plan, a “How can I help Plan”, and a super strategy for winning service.